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Read What Customer
Says:
Reviewer: Mallory R., February 12 2007
" Hello, I have ordered a few pairs of shoes from Zappos in the
past and have always been pleased with your service. I was always
surprised with how quickly the packages came though I was never in a
particular rush to receive them. I'm writing to tell you that I placed
an order with another online retailer on the 9th and had to call to
request express shipping. However, I was told that it was unavailable
and that my package would not arrive by the time I needed it. I asked to
cancel the order and customer service said that it probably wouldn't be
a problem because it hadn't shipped yet. They informed me that I would
receive an e-mail confirming the cancellation, if it hadn't been too far
along in the process. Though it hadn't shipped yet, I suppose it was
"too far along" because I never received an e-mail.
Remembering the prompt service I had gotten in the past, I quickly
ordered a different pair of shoes. A few hours later, I got an e-mail
saying that they had shipped. Thank you so much for your great service.
"
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