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Read What
Customer Says:
Reviewer: Jon B., January 29 2007
" To all of the Zappos employees who had a part in my order, Thank You!! This is the first time I have ordered from you and I will again in the future with out doubt. You have raised the bar on what Customer Service is about. I placed my order Sunday night. Had the shoes in my hand Tuesday evening. I had ordered the wrong size and returned them. Placed an order for the same shoe in the correct size and they were in my hand Wednesday afternoon. You exceeded my expectations by days. I would not have expected to actually receive the first pair till today, Wednesday and would not have expected the second pair to ship until the next day. Not at 9pm the day I reordered and especially would not have expected to have the shipping upgraded to 1-day for free. Again thank you. You have earned yourself a new long term customer and all of the word of mouth advertising I can provide you.
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